Shipping and Return Policy
For Store: Zeroone9 Tech

 

Shipping Policy

We at Zeroone9 Tech are keen to provide fast and reliable shipping services to all our customers inside and outside the UAE.

Used Products

  • Used products are delivered on the same day or within an hour or two only if available in the UAE.

New Products

  • New products are delivered from the date of purchase, depending on the country and region.

Express Delivery

  • All orders within the UAE are delivered very quickly, with our commitment to providing the best shipping experience for customers.

Return and Exchange Policy

At Zeroone9 Tech, we are keen to ensure 100% customer satisfaction. If you are not satisfied with the product you purchased, you can benefit from our return and exchange policy.

Return and Exchange Terms

New Products
  • New products can be returned or exchanged within 15 days from the date of receipt.
  • The product must be in its original condition, unused, and in its original packaging with all accessories.
Used Products
  • Used products can be returned within 24 hours only from the date of receipt.
  • Used products must be in the same condition as they were delivered, with all accessories and documents.
Refund
  • A full refund will be given if the product meets the return conditions.
  • The amount will be returned using the same payment method (credit card, bank transfer, or cash on delivery).
Return Fees
  • There are no additional fees for returns if the product meets the return conditions.

How to Submit a Return or Exchange Request

  1. Submit a return request via email: info@zeroone9.com
  2. Attach clear photos of the product you wish to return.
  3. Include your order number and purchase receipt as proof of purchase.
  4. After your return request is approved, you will be contacted to arrange for the product to be picked up.

Exchange

  • If you wish to exchange the product instead of a refund, you can easily do so.
  • The product exchange will be arranged within 24 hours of our receipt of the returned product.
  • You can choose a new product of the same value as the original product or pay the difference if the new product is more expensive.

International Shipping

  • For international shipping, the delivery time is determined based on the country and region.
  • A tracking number is provided for each shipment so that the customer can follow up on the status of the order.

Contact Us

If you have any questions about the shipping or return policy, please feel free to contact us via email:
📧 info@zeroone9.com

Important Notes

  • We reserve the right to modify the shipping and return policy at any time.
  • All modifications will be updated on this page, so it is recommended to review it regularly.