Seller's terms and conditions
Last updated :February 2/27/ 2024
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Introduction and scope ---------------------------------------------- - - ------------- Clause 1
StoreUs Service------------------------------------------------ ------- Item: 2
StoreUs Rights and Responsibilities-------------------------------- Article: 3
Seller's rights and responsibilities --------------------------------------------- - - ---------- ---- Item: 4
Seller Account------------------------------------------------ ---------- Art: 5
Commissions and fees ----------------------------------------------- --------------- ---------- - Art: 6
Customer Payment------------------------------------------------ --- Item: 7
Seller payment------------------------------------------------ - -------- Art: 8
Return, refund and exchange of goods ----------------------- Article: 9
Guarantees, pledges and obligations ------------ Article: 10
Counterfeit goods------------------------------------------------ - --- Art:11
intellectual property------------------------------------------------ Item: 12
Contact Instructions---------------------------------------Item: 13
Suspension and Termination ----------------------------------------------- --- Item: 14
Privacy and confidentiality ---------------------------------------------- - - ---- Item: 15
legal responsibility------------------------------------------------ --------- Article: 16
1: Introduction and statement
1.1: Please see Zeroone9 Seller Terms and Conditions below. These Seller Terms and Conditions will be published on the Zeroone9 Platform and will set out the terms under which you, as a Seller, may access and use our Website, Services and Applications, including our Mobile Application, to sell directly to Buyers on the Website. . . Furthermore, Zeroone9 reserves the right to modify the Seller's terms and conditions prior to your acceptance of the Site.
1.2: The Zeroone9 Seller Terms and Conditions (“Agreement”) contain the terms and conditions that govern the Seller’s access to and use of the Zeroone9 Services. This is an agreement between Seller (“Seller,” “your” or “you”) and, for various items, including its subsidiaries and affiliates (individually and collectively, “we,” “us,” or “our”).
1.3: This Agreement together with any additional policies and terms posted on and in our Zeroone9 website, mobile applications, tools and services (collectively referred to as the “Services”) set forth the terms under which we provide you with access to and use of our Services. All terms and policies posted on and in the Zeroone9 Site, our applications (including mobile applications), tools and services are incorporated into this Agreement. By registering for, accessing or using our Zeroone9 Services, you agree to be bound by all of the terms of this Agreement.
1.4: This Agreement supersedes any other commercial agreement you have with Zeroone9 (us).
1.5: A company (“Zeroone9”) owns and operates “Storeus” (the website, mobile application, communication channels and profiles, referred to as the “Platform” or “Zeroone9”) in the UAE, which enables sellers to sell their products to the public on the Internet. Internet.
2: Store services
2.1: We provide services to you as a seller to enable you to display your products to buyers registered on the platform. Zeroone9
2.2: The seller will have the possibility to sell his products on the Zeroone9 platform. Zeroone9 is authorized to accept orders, handle payments and deliver goods on behalf of the Seller. The service provided by Zeroone9 is limited to directing customers to the seller and accepting orders and payments on their behalf. Additionally, at Zeroone9's discretion, they may provide Seller with analytics about the performance of Seller's products and additional marketing assistance.
2.3: The Seller authorizes Zeroone9 to accept confirmed orders from customers on its behalf.
2.4: Confirmed orders (sales) are Zeroone9 orders that contain items from multiple sellers.
2.5: Zeroone9 may make changes to the Website or the Service, or suspend the Service, with or without notice.
2.6: We reserve the right to determine the content, appearance, design, function and all other aspects of the Platform and the Services (including the right to redesign, modify, remove and change the content, appearance, design, function and other aspects of the Platform and the Service and any element, aspect, part or function thereof, from time to time) , delay or suspend listing, refuse to list, remove, or require you not to list any or all products in our sole discretion. We may, in our sole discretion, investigate, refuse to process, restrict shipping destinations, stop and/or cancel any of your sales transactions if we deem it necessary for legal purposes or to ensure compliance with these General Seller Terms.
2.7: We act as a service provider for your e-commerce business by providing a platform designed to deliver comprehensive Software as a Service (SaaS) e-commerce solutions and services to properly registered entities in the UAE. We will enable you to offer and sell your products and services (“the Goods”) in the United Arab Emirates. Or some other countries that I will announce soon
2.8: We will also meet your business needs and, depending on your business requirements, we will provide you, our affiliates or third party providers with:
2.8.1: List of your goods;
2.8.2: Your sales offer for February
3: Storeus Rights and Responsibilities
2.8.1: List of your goods;
2.8.2: Offer to sell your Goods to the Zeroone9 Platform to your customers and/or buyers (“Buyers”);
2.8.3: Customer Services;
2.8.4: Order verification and payment process;
2.8.5: Delivery management, coordination and services including returns and exchanges of goods;
2.8.6: Collect, settle and execute all sales transactions as well as any other additional services that the Zeroone9 platform will provide.
2.9: The actual sales contract is made directly between you and the buyer. Therefore, we have no control over and do not guarantee the existence, quality, safety or legality of advertised items; the truth or accuracy of your content or listing; Your ability and authority to sell items; buyers' ability to pay for items; Or buyers or you will have already completed a transaction or returned an item.
3: Store rights and responsibilities
3.1: The Seller acknowledges that the relationship between customers and Zeroone9 is subject to the general terms and conditions available on the site.
3.2: Zeroone9 will offer on the Website the products listed by the Seller. The Seller will be responsible for listing their own products or may use Zeroone9's product listing services (Value Added Services).
3.3: Zeroone9 is authorized to accept binding orders on behalf of the Seller and will ensure that order data is passed to the Seller as technology permits.
3.4: In order to maintain its reputation for quality and high standard of service, notwithstanding the provisions of this Agreement and without prejudice to any of our rights and remedies in accordance with applicable law and the policies that we may impose from time to time, we reserve the right to delay or suspend a listing, or Refuse to be listed, removed from listing or required not to list any or all items that you submit for listing for sale through the Zeroone9 Platform including, at your sole discretion, deactivating your account with us in the event that a seller's products/listings receive poor reviews or complaints, or fail In complying with our terms, recommendations, requirements or regulations.
3.5: We may, in our sole discretion, withhold investigation and/or refuse to process any requests. On the other hand, we may use and employ the services of our affiliates and/or third party processors or other service providers in connection with the implementation of our Zeroone9 Services.
3.6: We may, in our sole discretion, withhold any order for Goods, refuse to process, restrict shipping destinations, suspend and/or cancel any order for Goods. If any goods have been delivered and/or you have received payment for such goods, we reserve the right to refund buyers, which we may only decide to cancel or discontinue.
3.7: We will also issue electronic invoices and credit notes on your behalf based on your VAT registration details and any additional documentation we will require from time to time to process the transaction between you and the Buyers.
3.8: Notwithstanding any other provisions of this Agreement and without prejudice to any of our rights and remedies, you indemnify us against all losses (including to the extent that any loss is direct or indirect and/or relates to or includes any costs investigation or professional fees or expenses) incurred or incurred (a) if your goods are found to be counterfeit, refurbished or not original; or (b) you sell or purport to sell your goods on the Zeroone9 Platform in violation of any third party agreements or rights; or (c) any other type of fraud identified by you.
3.9: You confirm and accept that if you or any of your affiliates breach this Agreement, we have the right to permanently ban your account and withhold all funds due for release. You also confirm that we have the right to share your account details with the relevant authorities for legal action, and you will be liable to pay a fine of AED 50,000 in addition to other damages.
4: The seller's rights and responsibilities
4.1: The Zeroone9 Platform and Services may only be used for lawful purposes and in a legal manner. The Seller shall comply at all times with all terms, policies and conditions imposed by us from time to time.
4.2: The seller is obligated to provide all necessary information when listing a product on the Zeroone9 platform. This should include, but is not limited to, a detailed title, subtitle, price, quantity, image, description and inventory. A seller must not intentionally deceive any potential customer by misrepresenting his/her product.
4.3: The Seller guarantees that all data provided or listed on the Zeroone9 Platform in relation to its products meets all legal and consumer protection requirements.
4.4: The inventory will be the official responsibility of the Seller to keep it up to date and accurate to the greatest extent.
4.5: The Seller shall ensure that all information provided and included in Zeroone9 does not infringe the copyright of any third party.
4.6:Seller will contact Customer only as necessary to process and terminate transactions referred by Zeroone9. The Seller will never attempt to send advertising e-mail or any other commercial advertisement without Zeroone9's prior permission and approval or the Customer's express wishes. When delivering products sold by Zeroone9, the Seller will not advertise to Zeroone9's competitors or other third parties.
4.7: The Seller must ensure that orders are fulfilled within one business day (excluding weekends and public holidays). A seller must keep its advertised products and services available to the best of its ability. Repeated stock shortages will result in the seller and all their products being removed from the Zeroone9 platform.
4.8: If the Seller is unable to fulfill the order submitted to him, he must inform Storeus as soon as possible, and at the latest within the day following receipt of the order.
4.9: The Seller agrees to abide by its product range and prices as provided to Storeus and as stated in its listing on the Website. The Seller warrants that there are no criminal, bankruptcy, tax or other sanction proceedings pending in relation to the products it sells via the Platform. The seller also ensures that extreme care is taken in monitoring the product range, inventory and pricing.
4.10: The seller undertakes to provide Zeroone9 with the mobile number, real address, and email
4.11: Preparing and delivering the agreed upon goods to the company contracting with Zeroone9. The seller must ensure that the products are delivered in good condition to the courier company and present a signed document for receipt. If the seller delivers the products without ensuring that the courier company signs the documents proving that the product was received in good condition, the seller will be responsible for damages if they occur.
4.12: Prepare and pack the goods appropriately to avoid damage.
4.13: Provide Zeroone9 with any documents or other documents useful for the sale process.
4.14: The Seller undertakes to accept any goods returned to Zeroone9, on the basis of guaranteeing hidden defects or non-conformity of the products to the specifications specified by the second party or non-conformity of the same product.
4.15: The Seller must read the legal documents and, in particular, note the eligibility and information requirements for opening a Seller Account as well as your responsibilities when using the Zeroone9 Platform, including compliance with products prohibited under the Terms of Use.
4.16: In addition to the Seller’s obligations stipulated in the legal documents, and unless we agree otherwise, the Seller undertakes to:
4.16.1: deliver the Products in accordance with the packaging requirements and other instructions we notify you in advance in writing;
4.16.2: Pack and transport products safely and in a manner that minimizes the risk of damage to the product;
4.16.3: Obtain all necessary documents, permits and approvals to deliver the Product;
4.16.4: Organize the receipt of products that are subject to a return, exchange or exchange request or that have been rejected by us at the quality control stage;
4.16.5: Remain responsible for after-sales services, warranties, maintenance and defects;
4.16.5: comply with our instructions relating to your products or use of our Services, including removing product listings that infringe third party intellectual property rights, arranging delivery to our warehouse, or receiving comments or similar questions;
4.16.6: The seller price has been updated to take into account VAT. All Products shipped to the Buyer on or after will be subject to VAT, even if the Product was ordered or ordered from you;
4.17: The seller is responsible for paying all relevant taxes to the Federal Tax Authority.
4.18: The Seller acknowledges that we strive to ensure an enjoyable user experience on the Zeroone9 Platform and has agreed to provide certain services to the Buyers regarding delivery, return, replacement, exchange and warranty of the Products in accordance with the Terms of Sale. To improve user experience. The Seller agrees to provide all necessary assistance to enable us to fulfill our obligations to Buyers under the Terms of Sale and the Seller also agrees to accept returned product where the Buyer has the right to return the product.
4.24.1: The Seller has the necessary trade licenses, authorizations, proprietary rights, approvals and permits for the Goods and to sell and promote the Goods;
4.24.2: All information provided under this Agreement, including the List of Goods (including Content published on the Zeroone9 Platform) is accurate, complete and not misleading or deceptive;
4.24.3: Seller shall not, directly or indirectly, sell counterfeit, “counterfeit” or “counterfeit” products that infringe any intellectual property or proprietary rights;
4.24.4: The Seller will not sell any goods that are illegal or prohibited directly or indirectly in accordance with applicable law;
4.24.5: The Seller’s Goods comply with quality and safety standards in accordance with applicable law;
4.24.6: The Seller shall be solely responsible for any Goods placed or distributed via the Zeroone9 Platform and for breach of any contract with a third party;
4.24.7: The Seller's offer and sale of Goods through the Zeroone9 Platform will not constitute a violation of any applicable law or third party rights;
4.24.8: All Seller’s products, including materials supplied, are original and free from defects; This applies to products, whether they are used or new
4.24.9: The Seller will not engage in any unfair trade practices and will not publish any inaccurate or misleading advertisements or information about the Goods or any advertisement that violates the general policy of the United Arab Emirates on or through the Zeroone9 Platform;
4.24.10: The Seller may not sell or deliver refurbished or used goods to the consumer, and the goods will always be new unless marketed as used or refurbished.
4.24.11: The Seller will fulfill all orders for goods in the quantity and price specified for the Buyers;
4.24.12: The Seller shall not upload, email, call, send “SMS or MMS”, post, publish, transmit, use social media, communicate or make available any promotional materials, advertisements or “junk mail”. ", "spam", "pyramid schemes", or any other approved form of solicitation (electronic or printed) to buyers.
4.25: In the event of a breach of the above warranties and representations, the Seller agrees to indemnify and/or pay any fines or fees imposed by us or by any competent authority.
4.26: The Seller will provide necessary warranties and maintenance for the Goods purchased in accordance with market practices, guidelines and protocols imposed by us from time to time under Zeroone9 and applicable law;
4.27: The Seller remains responsible for after-sales services, warranties, guarantees, maintenance and any defects that may arise from or in connection with the goods offered for sale and listed on the Zeroone9 Platform;
4.28: Seller will supply, offer, sell and fulfill Seller's Goods, in each case in accordance with the applicable Order Terms and Shipping Information;
4.29: The seller must provide appropriate insurance covering all liabilities.
4:30 AM: The seller must process orders within the pre-specified time frame, taking into account the processing type:
4.30.1: Express delivery orders must be processed on the same day.
4.31: The Seller shall prepare the Goods to be collected by our certified mail, or our courier, for delivery by printing the air waybill available on the Platform and attaching it to the Goods to be delivered in accordance with the specifications and packaging requirements of our courier company;
4.32: The Seller must fulfill the order for goods purchased by the Buyer within 48 hours.
4.33: A cancellation fee of the same amount as the commission will apply if the order is rejected due to “out of stock” or incorrect price.
4.34: The Seller shall not infringe the existing exclusive distribution agreements with any third party and/or the rights to the goods offered and sold on the Zeroone9 Platform;
4.35: The Seller undertakes to indemnify us against any risk or liability arising from any claim, demand, liability, expense, loss, cost or damage in connection with any failure to deliver and/or return the Goods.
5: Seller's Account
5.1: To access Zeroone9 Services, you must complete the registration process by creating your account with us. Certain information and documents will be required to complete the above registration, including, but not limited to:
5.1.1: Your current and dated employment/business licence;
5.1.2: Description of your business;
5.1.3: Logo and/or registered trademark;
5.1.4: Prove sufficient authorization of the person (“Authorized Person”) who will register, access and use the Zeroone9 Platform and Zeroone9 Services;
5.1.5: Provide identity details of the authorized person;
5.2: You provide any information and/or documents that may be requested from time to time to continue the Zeroone9 Services etc. You can also provide a "familiar" logo or trade name provided that you do not infringe any proprietary rights. We reserve the right to reject, reject, modify, suspend or terminate your account for any inaccuracy, misappropriation, infringement or violation of your Content (including logo, trademark/trade name, etc.) or proprietary rights of any third party.
5.3: By completing your registration with us, you acknowledge that you have a valid trade/commercial license and are registered with the Dubai Department of Economic Development (Dubai Economy). You also agree to comply with all applicable rules, regulations and laws of Dubai and the United Arab Emirates (“Applicable Law”) in furtherance of your registration and business operations, and you agree to provide any information and/or documents that may be requested from time to time in connection with the continuation of the Zeroone9 Services.
5.4: You are responsible for maintaining the confidentiality of your account and password, restricting access to and use of them, and accepting responsibility for all activities that occur under your account and password. Exceed. You are also responsible for all activities that occur under your account, whether such activities are conducted by you, your employees, or a third party (including contractors or agents), and we and our affiliates are not responsible. Any unauthorized access to your account. account. You agree to contact us immediately if you believe an unauthorized third party may be using your account or if your account information is lost or stolen or any other security breach occurs. Under no circumstances will we be liable for any direct, indirect or consequential loss, loss of profits or goodwill or any damage of any kind whatsoever resulting from any breach of security and/or disclosure of your username and/or password. You may not use another person's account at any time without the express permission of the account holder.
5.5: You will provide true, accurate, current and complete information about yourself as prompted by our registration form (“Registration Data”). You will maintain and promptly update Registration Data to keep it true, accurate, current, and complete and to continue your eligibility to use the Zeroone9 Services. If you provide any information that is untrue, inaccurate, not current, incomplete or inconsistent with this Agreement, without prejudice to any other rights and remedies available to us under this Agreement or applicable law, we will have the right to suspend, restrict or cancel for Unnamed. Or withdraw your use of and access to the Zeroone9 Platform.
6: Commissions and Fees
6.2: You authorize us to act as your exclusive payment processing agent for the purpose of: (i) collecting and holding the proceeds of your sales and generally any amounts due or owing under the Agreement; (2) process customer payments, refunds and adjustments; (3) transfer to our designated payment processing agent; (4) to pay us, our affiliates and third parties (including purchasers) any amounts owed to them;
6.3: Zeroone9 charges a commission on products based on a category commission system based on the orders placed by the customer with sellers.
6.4: Zeroone9 may begin charging additional fees for the sale of goods through the Zeroone9 Platform at any time. These may include, but are not limited to, SEO fees, multiple image fees, enhanced marketing fees, or fulfillment service fees. If additional fees are imposed, the Seller will be notified in writing before they commence and will have the option to cancel the subscription.
6.5: Handling Fees: We charge AED 2 (two) per order as handling fees.
6.6: We, our affiliates or third parties involved in providing the Services may charge you fees for: (a) listing Products; (b) a percentage of the sale transaction; (c) use our delivery and logistics services; (d) payment processing fees, chargebacks or related fees; (e) any customs duties or other taxes we may pay in exchange for providing the Services to you; (f) the costs we may incur in the event of a breach of clause 4.2; and (g) other fees that will be notified to you in advance.
6.7: We, our affiliates or third parties involved in providing the Services will charge you a Service Fee. Additionally, you authorize us to bill you on your behalf for any services you provide to us.
6.8: You can view sales reports through your account and the report will include the amount successfully charged for your products minus any applicable fees.
6.9: To authorize your payments, we may need to create an account for you with third party payment processors, including agreeing to their standard terms and conditions and providing your details to them on your behalf.
6.10: You hereby authorize us to do so and we will not be liable to you for any damage or loss you may suffer as a result.
6.11: You agree that we may choose to offer discounts on your products. In such cases, we will include a discount on the invoice provided by you to the buyer and we will pay this discount by adjusting our commission.
6.12: If you provide your VAT registration details, we will invoice the Buyer on your behalf and remit to you the full amount invoiced by the Buyer, less any of our commissions.
6.13: Notwithstanding these Seller Terms and Conditions and without prejudice to our other rights and remedies, you acknowledge our right to:
6.13.1: Withhold all amounts due to you to recover from such amounts any loss or damage suffered by us or the Buyer, as determined solely by us, including in relation to: Products that infringe the intellectual property rights of a third party. ; or your fraudulent behavior.
6.13.2: In the event of suspension or termination of your Account or your use of the Services, compensation for any payment due to you, an amount determined by us to be sufficient to cover chargebacks, refunds, modifications or refunds paid to Buyers as part of your sales transactions for a period of three (3) ) Months. At the end of the three (3) month period following suspension or termination, we will disburse to you any unused amounts to offset chargebacks, refunds, modifications, or other amounts paid to Buyers or seek a refund from you via one of the following methods for any additional amounts required to offset chargebacks. Chargebacks, refunds, adjustments or other amounts paid to Buyers, if applicable: by deducting from future payments due to you; cancel all balances in your account; Charge your credit card; Or require such payment from you by any other legal means. You also authorize us to use any or all of the above methods to request payment, including charging your credit card or bank account.
6.14: You agree to indemnify and hold us and our parent, subsidiaries, affiliates and directors harmless,
7: Customer Payments
7.1: Zeroone9 provides payment methods on receipt (cash on delivery) as well as online payment methods or card payment upon delivery.
7.2: In the event of electronic payment by the Customer (e.g. by credit card, debit card or online wireless transfer), Zeroone9 collects payment for the order in question on behalf of the Zeroone9 Seller Portal on behalf of the Seller and pays it to the Seller accordingly. With the agreement.
7.3: In the event of problems that may result in cancellation of the order or unavailability of the product, the Seller must immediately update the order in Zeroone9 so that the credit card payment is canceled or refunded.
7.4: The Seller bears the risk of misuse of the payment instrument (such as credit or debit card fraud). If a fraudulent payment is credited to the seller, Zeroone9 reserves the right to correct the amount and reimburse it in the next payment.
8: Seller Payments
8.1: The Zeroone9 Seller Portal will display the total amount of orders delivered to the Seller's account.
8.2: This status is updated once delivery is completed.
8.3: Payment will be made by Zeroone9 to the seller 7 days after the order is completed.
8.4: Zeroone9 will transfer the amount via a bank or direct delivery, depending on the location.
9: Return, Refund and Replacement of Goods
9.1: All returnable products sold on the Zeroone9 Platform are covered by a free 7-day return as per the policies stated in the Return Policy. The operator can initiate the refund process from our contact or contact the seller via Zeroone9 panel.
9.2: The seller can enter a request to return the goods to be received within a 7-day delivery period if the product is new to calculate the date of receipt by the owner of the goods by specifying the return due on the site. Or in the mobile application. If you have a return request, you will be able to submit it to your assistant and examiner and donate to follow up on that request; By default, this return order will be placed after the initial order. In the case of these products, the seller may request to exchange them if we find them or return the goods received within 24 hours from the date of arrival.
9.3: We will collect goods returned after the start of the day at your convenience. where you have an inspector and screener the day before you receive the returned goods, and we are involved in making your decision on other returned goods; Otherwise, this return request will be made as a final item and will be added to the product from your vents.
9.4: Expiry price for returns or changes of orders containing defective items or such damages are the responsibility of the End Users and the Seller for such damages which are covered by the Seller. Whether the return and delivery will affect the seller's broker
10: Warranties, Representations, and Undertakings
10.1: You warrant, represent and covenant that:
10.1.1 You have full power and authority to enter into these Seller Terms and must, at all times, fully comply with all applicable laws, rules and regulations, including, without limitation:
10.1.1.1: Anti-bribery, anti-corruption, export control and sanctions laws;
10.1.1.2: Consumer protection laws;
10.1.1.3: Import regulations, including in relation to type approvals; And
10.1.1.4: Customs duties and other applicable taxes;
10.1.1.4-1: You have all necessary licenses, permissions, authorizations, proprietary rights, consents and authorizations in relation to the Products listed by or on your behalf to sell and promote such Products in the United Arab Emirates;
10.1.1.4-2: Your listed products comply with the quality and safety standards required in the UAE;
10.1.1.4-3: All products are new (or used) and free of any defects.
10.1.1.4-4: You are solely responsible for any liability arising from the purchase and use of your Listed Products by users of the Zeroone9 Platform or other third parties;
10.1.1.4-5: You own or have the authority to grant the licenses granted to us under the Seller Terms and any Content you submit in connection with your use of the Services and the products they include does not infringe anyone's rights. third parties anywhere in the world, including, without limitation, any intellectual property rights (whether registered or unregistered); And
10.1.1.4-6: The dimensions of the product you display on the Zeroone9 Platform are correct and accurate. If the dimensions are incorrect, you will be responsible for any additional shipping costs that may be incurred.
10.2: The Services are provided to you “as is” without any representation, warranty or condition of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or implied, including, without limitation, all conditions, representations or warranties of merchantability, fitness for a particular purpose, generality, non-infringement, compatibility or That the Services will be secure, error-free, operate without interruption, or be provided in a timely or appropriate manner, or at all.
10.3: Additionally, while we try to be as accurate as possible, we do not warrant that product descriptions or other content of any Service are accurate, complete, reliable, current, or error-free. In addition, it is your responsibility to verify the accuracy of the content of your listings and you will not attempt to hold our catalog/content providers or us liable for any inaccurate information.
10.4: If we determine, in our sole discretion, that you have breached any of the above warranties, representations and covenants:
10.4.1: You will be required to pay us an amount of not less than fifty thousand dirhams as compensation, in addition to any fine or fee imposed by any governmental authority or agency;
10.4.2: All unpaid payments will be withheld until you cure the breach; And
10.4.3: We may impose a financial penalty on you, determined in our sole discretion, for direct and indirect losses you suffer as a result of the breach, including loss of reputation.
10.5: Furthermore, if you do not pay the compensation and/or penalty imposed on you in full, we will impose a conditional and temporary ban on you.
10.6: Notwithstanding the above, we reserve the right to take appropriate legal action against you and to report products that violate the above terms to law enforcement authorities.
11: Counterfeit Goods
11.1: The sale of counterfeit products is considered “fraud” under UAE Federal Law No. 4 of 1979 and UAE Federal Law No. 37 of 1992. Accordingly, the UAE Federal Law regarding the Anti-Commercial Fraud Law of 2016 ( The law) expands anti-trade measures. New Fraud) The scope relates mainly to commercial fraud in the field of intellectual property and imposes a severe penalty of up to approximately two years' imprisonment and/or a fine of not less than AED 50,000 (up to AED 250,000) for the sale of counterfeit items or items that infringe intellectual property rights. Responsible for a third party.
11.2: We strictly prohibit any sale of counterfeit products from the Zeroone9 Platform, including any products that are not original, imitation or counterfeit. Counterfeit Products are also considered to be reproduced, copied or refurbished products that have been sold or purported to be sold on the Zeroone9 Platform in violation of third party rights, agreements, rules and policies, including violations of applicable law.
11.3: You confirm that the goods offered for sale on the Zeroone9 Platform are authentic and that you are solely responsible for your content and the listing of your goods. You also warrant that all of your merchandise is original, authentic and has the necessary permission, registration and/or authorization to sell it and that such merchandise and/or listing does not include any copyrighted material. Under copyright or trademark without the consent of the original rights. What is with you.
11.4: You agree that we may only conduct an investigation to verify the goods you sell on the Zeroone9 Platform. For any goods that we determine, in our sole discretion, to be infringing, counterfeit, duplicate or illegal goods prohibited by applicable law, or if any infringing goods and/or listing are discovered on the Zeroone9 Platform, we will immediately remove the advertisement and property. Terminate the Agreement, impose penalties and/or deactivate your account with us and you will be permanently banned from selling on the Zeroone9 platform under any other name.
11.5: In addition, all monies owed will be withheld and further legal action will be taken. We also reserve the right to take appropriate legal action against you for selling counterfeit products.
11.6: It is your sole responsibility to ensure that all products available for sale on the Website are original and do not infringe the intellectual property rights of any third party.
12: Intellectual Property
12.1: You hereby grant us the right to use, distribute, copy, disclose and modify any content, trademarks, materials or product images that you share and upload to the Zeroone9 Platform. You grant us a royalty-free, non-exclusive, perpetual, irrevocable right and license to use, perform, reproduce, display, adapt, modify or reformat your information and materials and to sub-license such rights to any of our affiliates. and third parties. -Party providers.
12.2: In addition, you may not use or permit the use of Zeroone9's trademark, name, marks or logos in any advertising, promotional or information materials without the prior written consent of Zeroone9. Where such consent is provided, use of the Zeroone9 name, trademarks and logos must be fully consistent with the authorization and instructions provided by Zeroone9.
12.3: As agreed between you and us, we, our affiliates or licensors own and reserve all rights, title and interest in and to the Zeroone9 Platform. You do not acquire any rights under this Agreement from us or our licensors with respect to the Zeroone9 Software Application and the Zeroone9 Platform, including related intellectual property rights.
12.4: Neither you nor any of your Authorized Users may use the Zeroone9 Software Application and Platform, including any software and application licenses used to support the Zeroone9 Services, in any manner or for any purpose. Other than those expressly permitted in this Agreement. Neither you nor any Authorized User may or attempt to do the following:
12.4.1: modify, alter, alter, repair or create derivative works of any software included in the Zeroone9 Services (except to the extent that the software included in the Zeroone9 Services is made available to you under a separate license that expressly permits the creation of “derivative works”;
12.4.2: Reverse engineer, disassemble, decompile or apply any other process or procedure to derive the source code of any software included in the Zeroone9 Services,
12.4.3: Access or use the Zeroone9 Services in a way that avoids incurring fees or exceeding usage limits or quotas, or
12.4.4: Resell or sublicense the Zeroone9 Services.
12.5: All Software Applications and licenses granted to you under this Agreement are conditional on your continued compliance with this Agreement and will be immediately and automatically terminated if you fail to comply with any term or condition of this Agreement. You will not assert, nor authorize, assist or encourage any third party to assert, against us or any of our affiliates, customers, suppliers, business partners or licensors, any patent infringement or other intellectual property infringement claim with respect to any of our Stores. Services you used.
13: Communication Guidelines
13.1: Once we receive a request from buyers, we will ensure that a response to said request is provided within the next 24 hours (or next business day) at the latest. You must demonstrate professionalism at all times to ensure customer satisfaction.
13.2: In all your correspondence and communications you make, ensure the following:
13.2.1: You will not use hateful, offensive, obscene, vulgar or defamatory language or remarks;
13.2.2: You will comply with the communications and privacy policies and terms and conditions published by us from time to time, including applicable law;
13.2.3: You will not exchange contact information with any purchaser or user for the purpose of avoiding using and accessing the Zeroone9 Services. For the avoidance of doubt, you should only use the methods and tools available on the Zeroone9 Platform and/or our Zeroone9 Services to complete the purchase of Goods;
13.2.4: You will not make any contact with any buyer or user that would, or would reasonably be likely, to disparage or create a negative impression of our business or business reputation in any way.
13.3: If we are notified or become aware of any breach of this clause, we reserve the right to suspend and/or terminate your account in accordance with the provisions of this Agreement.
14: Suspension and Termination
14.1: This Agreement shall enter into force once the Seller signs the Online Agreement and accepts the Terms and Conditions, or fulfills the order referred by Zeroone9, and shall remain in force indefinitely, until terminated by either party. Termination may be made at any time, upon one month's notice in writing, or by email or regular mail. Income generated during the notice period remains subject to the partnership contract.
14.2: The right of immediate termination by either party for good cause shall remain unaffected.
14.3: The right of immediate termination covers in particular the case where the Seller repeatedly receives negative ratings and reviews on the Website or RMA complaints, and when this is not clearly justified. Repeatedly providing misleading information or withholding information necessary to view a seller's items is also grounds for immediate termination.
14.4: Typographical errors, errors and transmission errors are excluded, unless caused intentionally or by gross negligence.
14.5: Without prejudice to any of the provisions of this Agreement or any of our rights and remedies, we have the right to unilaterally and immediately suspend, restrict, withdraw or terminate your access to the Zeroone9 Services upon the occurrence of any of the following: Events:
14.5.1: breach any provision of this Agreement in any way;
14.5.2: Violate any applicable law or policy in connection with the Goods or the sale of the Goods;
14.5.3: Declaration of insolvency or bankruptcy or issuance of a decision or liquidation order by the court competent to do so;
14.5.4: Issuing a suspension order or appointing a detention or detention order;
14.5.5: You do not reasonably cooperate with our investigation
14.5.6: We reasonably believe that your continued provision of the Zeroone9 Services will expose you, us, our affiliates (including third party providers) or our purchasers to physical or regulatory security measures.
14.6: Termination of the Seller’s Terms and Conditions (if applicable) will not result in the following:
14.6.1: affect any rights or obligations owed to either party;
14.6.2: affect any provision of these Seller Terms and Conditions which is expressly or implicitly intended to survive during or after termination; or
14.6.3: Request a court order.
15: Privacy and Confidentiality
15.1: Both parties must treat the contents of this agreement as confidential, as well as all other information and data they obtain within the framework of the partnership, and not use it for purposes outside the scope of this contract or transfer it to third parties. This obligation is valid for one year after the end of the contract. Both parties are obligated to comply with privacy laws and therefore process all data relating to customers, suppliers and business partners.
15.2: For the purposes of this Agreement, “Confidential Information” means any non-public information disclosed by us, our affiliates, business partners, employees, contractors or agents that is designated as confidential or which, given the nature of the information or the circumstances surrounding its disclosure , shall be considered reasonably confidential. Confidential information includes:
15.2.1: Non-public information relating to our company's technology, our affiliates, business partners, customers (including buyers), business plans, promotional and marketing activities, financials, etc.;
15.2.2: Third party information that we are required to keep confidential;
15.2.3: The nature, content and existence of any discussions or negotiations between you and us or our affiliates; And
15.2.4: Any of our trademarks, service marks, service names or other trade names, logos and designations, including our affiliates, that we may make available to you under this Agreement.
15.3: Confidential information does not include any information:
15.3.1: is or becomes available to the public without breach of this Agreement;
15.3.2: You can demonstrate through documentation that you were aware of it at the time you received it from us;
15.3.3: was received from a third party who did not obtain or disclose it through an unlawful or malicious act; or
15.3.4: You can demonstrate through documentation that you developed it independently without reference to confidential information.
15.3: You may use Confidential Information only in connection with your use of the Zeroone9 Services as permitted under this Agreement. You will not disclose any and/or all Confidential Information at any time and will take all reasonable steps to avoid unauthorized disclosure, dissemination or use of Confidential Information, including, at a minimum, steps taken to protect your Confidential Information of a similar nature. .
15.4: You agree that all Confidential Information will remain our sole property and you warrant that all Confidential Information will remain confidential and that such Confidential Information will not be copied, reproduced, sold, transferred, disposed of, given or disclosed to any third party. Evenings. Except that either party's employees, agents or contractors need to know or use such Confidential Information only for any purpose other than to enforce the Agreement. This agreement. You agree to inform and hold Authorized Users or your employees, agents and contractors of their obligations to maintain the confidentiality of all Confidential Information.
15.5: You shall only use the methods and tools available on the Zeroone9 Platform and/or Zeroone9 Services to communicate with Buyers or Users of our Zeroone9 Platform, including, without limitation, delivery, cancellation of payment, payment or other similar transactions.
15.6: Information received from purchasers or other users of the Zeroone9 Platform, including Personal Data that we have disclosed to you or that you have collected or otherwise obtained access to in connection with or in connection with the Agreement, will only be used for the purposes of this Agreement and you will not sell or transfer or license, publish, rent, lease or commercially exploit or use such information in any way. Or for its own interests and will not engage in any data gathering, data mining or other data collection methods or tools. You further warrant and agree that you, your subsidiaries, affiliates, or any of our authorized third party service providers will not (directly or indirectly):
15.6.1: Disclosure of any confidential information, except that such disclosure may be authorized exclusively for the purpose for which it may be necessary
16:Disclaimer
17.1: The Store Services are provided “as is”. We, our affiliates and licensors make no representations or warranties of any kind, whether express, implied, statutory or otherwise with respect to the Store Services or Third Party Content, including any warranties that the Store Services or Third Party Content will be uninterrupted or uninterrupted. . . . will be free of errors or harmful components, or that any content, including your content or third party content, will be secure or will not be lost or destroyed. Except to the extent prohibited by law, we, our affiliates and our licensors disclaim all warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, quiet enjoyment, and the entire warranty. Arising from any transaction or commercial use.