Last Updated: May 2026

Return & Refund Policy

1. Quality Assurance

At ZeroOne9 Tech, we carefully inspect and fully test all products before delivery. Most of our products are professionally checked used electronics and cameras imported from the USA, sold in "Like New" or "Excellent" condition and working perfectly.

2. Accuracy of Listings

We provide actual photos of each product. By purchasing, you agree to the condition as shown in the images and description.

3. 48-Hour Inspection Period

4. Eligibility for Replacement or Refund

Customers may request a replacement or refund within 48 hours only if:

• The product arrives damaged.
• The product has a technical issue not mentioned in the listing before delivery.
• The issue is confirmed to be from our side after our inspection.

Our Resolution Process: If the same product is available, we will replace it with another unit. If the same product is unavailable, a full refund will be issued within 3-5 business days after we receive and inspect the returned item.

5. Returns Will NOT Be Accepted If

• The product was damaged, opened, modified, or misused by the customer.
• The customer changed their mind or simply did not like the product.
• There is physical damage caused after delivery.
• Accessories are missing or packaging is damaged by the customer.

6. Return Conditions

All returned items must be in the same condition received, including all accessories and original packaging. We reserve the right to inspect and test the returned product before approving any replacement or refund. Return shipping costs are covered by the customer unless the fault is verified to be from our side.

7. Final Sale

Beyond the 48-hour inspection window, all sales are final. We do not provide long-term warranties once the item has been accepted in good working condition.